Privacy Policy
Last Updated: [14/12/2025]
Welcome to Fixsy.pk (“Fixsy”, “we”, “us”, or “our”). Protecting the privacy and security of your personal information is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.fixsy.pk (“Website”) or interact with us through our services. By accessing or using our Website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect personal information you voluntarily provide when you interact with us, including but not limited to:
- Full name
- Contact information (email address, phone number)
- Address or location (if provided for service requests)
- Service request details (e.g., type of cleaning needed, appointment preferences)
We collect this information when you:
- Request a quote or schedule a service
- Submit a contact or inquiry form
- Communicate with us via email or phone
1.2 Usage and Technical Information
We may automatically collect certain information when you visit our Website, including:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on the Website
This information is used for analytics, Website performance monitoring, and improving user experience.
1.3 Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies to enhance functionality and analytics. Cookies are small data files placed on your device. You can choose to disable cookies through your browser settings, but some Website features may not function properly if cookies are disabled.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To provide, manage, and fulfill the cleaning services you request
- To communicate with you about your appointments, requests, or inquiries
- To improve our Website, services, and customer experience
- To send service updates, newsletters, promotions (with your consent where required)
- To respond to your questions and support requests
- To comply with legal obligations and resolve disputes
3. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share information with third parties in the following situations:
- With service providers who assist in delivering our services (e.g., payment processors, IT support)
- With our business partners or affiliates for business purposes, with your consent
- When required by law, legal process, or to protect our rights
- In connection with a business transaction (e.g., merger or sale of assets)
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Although we strive to use commercially acceptable means to protect your information, no method of transmission or storage is completely secure.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you wish to request deletion of your data, please contact us using the details in Section 8 below.
6. Third-Party Links
Our Website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of such external websites. We encourage you to review the privacy policies of any site you visit after leaving our Website.
7. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal data, please contact us so we can remove the information.
8. Your Rights and Choices
Depending on applicable laws, you may have rights related to your personal information, including:
- Right to access your personal data
- Right to correct inaccurate information
- Right to request deletion or restriction of your data
- Right to opt out of marketing communications
To exercise these rights or make any requests, please contact us using the contact details below.
9. Changes to This Policy
We reserve the right to update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date at the top of this page. Significant changes may be communicated through our Website or directly via email if you are subscribed to our communications.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please get in touch with us at:
Fixsy.pk
Email: info@fixsy.pk
Phone: 0318 1275655
Website: www.fixsy.pk